Click the "My Account / Order Status
" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance. The email address is firstname.lastname@example.org
The customer is responsible for ensuring their shipping address is
entered correctly when the order is placed. Any shipment returned to us
as undeliverable or refused will be charged the actual cost of shipping
charges. Priority/Ground is our choice of USPS Priority Mail or FedEx
Ground. If FedEx expedited options are selected, such as 3 Day Select,
please note that FedEx does not deliver to P.O. Boxes.
Shipping services are provided by third-party companies (USPS, UPS,
FEDEX) and any and all guarantees are subject to their terms and
Please note that FedEx does not deliver on Saturday or Sunday. Delivery times will depend on your distance from our shipping center near Houston, TX.