Return to Help Index
Do you ship to my country?
  We always ship within the U.S. and to Canada, the UK, and Australia. Since other countries' customs policies can change, we may not always be able to ship to them.

To find out if we ship to your country, please create an account by clicking the "My Account / Order Status" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time. If you wish, please email us at to see if we can arrange for shipping to your country.

We ship in such a manner that the recipient should not be charged any customs or duties, however we cannot be held responsible if such fees are imposed by the recipient's government. They are generally minimal if they are imposed, however.
What are my payment choices?
  During the checkout process you may choose any of our current payment options and continue to place your order. We accept Visa, MasterCard, American Express, Discover, PayPal, Amazon Payments, and money orders. Please note that we will not ship your order until we receive payment from you. If you choose to pay with money order, we will ship your order the next business day after we receive your money order.
When will my order ship and what are my shipping charges?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. Expedited delivery services are offered at discounted prices.
We try to process orders on the same business day if received by 4:00 PM central time. Orders that choose expedited delivery options are give priority. If you choose to pay with money order, we will ship your order the next day after we receive your money order. Please note that FedEx does not deliver on Saturday (except guaranteed Saturday service), Sunday, business holidays or to P.O. Boxes.
Free shipping is our choice of FedEx Ground or USPS Service. For standard and ground shipping options, the delivery time will depend on your distance from our shipping center near Houston, TX.
The customer is responsible for ensuring their shipping address is entered correctly when the order is placed. Any shipment returned to us as undeliverable or refused will be charged the actual cost of shipping charges. Priority/Ground is our choice of USPS Priority Mail or FedEx Ground. If FedEx expedited options are selected, such as FedEx 3 Day Select, please note that FedEx does not deliver to P.O. Boxes.
What is the return policy?
  Our return & exchange policy gives you 30 days for refunds and exchanges.
Returned items must be received in brand new condition with all tags still attached and original packaging used. Please include a copy of the original shipping receipt along with a note indicating whether it is a return or an exchange (please write down the item you wish to receive in exchange) and send to the following address:

The Pashmina Store
16026 Harbour Light Dr
Houston, TX 77044

You are responsible for all costs in returning the item(s) back to us. You may wish to insure the package as we cannot be held responsible for lost mail. All exchanges please include $5.00 for return shipping costs. If the item to be received in exchange is a higher-priced item, please include that difference as well. Please include your phone number if you wish to be contacted to charge any exchange fees to your credit card. Checks may be written to 'The Pashmina Store.' If the item received in exchange is lower-priced, we will issue a refund to the original method of payment.

If all conditions are met for a return and/or exchange, there will be no restocking fees. Please note that gift service and shipping costs are non-refundable. Items sold with free shipping or Priority/Ground will be refunded the product cost less our total shipping expense.

The original tags must still be attached to the item in order to return or exchange. Any item received that has the tags removed, or smells of smoke/perfume, or covered in hair, or otherwise obviously been used will either be returned to you at your expense or charged a 20% cleaning and restocking fee. No returns or exchanges allowed after 30 days. All refunds will be applied to the original method of payment. For example, if a credit card was used to make the purchase, the refund will be applied to that credit card. If a check was used, a refund will be issued in check form.

Please see our Terms & Conditions for complete details regarding our return policy.