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What is the return policy?
Our special return & exchange policy gives you 30 days from delivery, based on tracking, for refunds and exchanges. Returned items must be received in brand new condition with all tags still attached and original packaging used. Please include a copy of the original shipping receipt along with a note indicating whether it is a return or an exchange (please write down the item you wish to receive in exchange) and send to the following address:
The Pashmina Store
16026 Harbour Light Dr
Houston, TX 77044
You are responsible for all costs in returning the item(s) back to us. You may wish to insure the package as we cannot be held responsible for lost mail. All exchanges please include $5.00 for return shipping costs. If the item to be received in exchange is a higher-priced item, please include that difference as well. Please include your phone number if you wish to be contacted to charge any exchange fees to your credit card. Checks may be written to 'The Pashmina Store.' If the item received in exchange is lower-priced, we will issue a refund to the original method of payment.
If all conditions are met for a return and/or exchange, there will be no restocking fees. Please note that gift service and shipping costs are non-refundable. Items sold with free shipping or Priority/Ground will be refunded the product cost less our total shipping expense.
The original tags must still be attached to the item in order to return or exchange. Any item received after 30 days, based on tracking, or has the tags removed, or smells of smoke/perfume, or covered in hair, or otherwise obviously been used will either be returned to you at your expense or charged a 20% cleaning and restocking fee. No returns allowed after 30 days. All refunds will be applied to the original method of payment. For example, if a credit card was used to make the purchase, the refund will be applied to that credit card. If a check was used, a refund will be issued in check form.