Return to Help Index| My Account | |
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| How do I create an account? | |
| 1) Click the "My Account / Order Status" link at the top right side of our site. 2) Enter your email address. 3) Select "I am a new customer". Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information. Creating an account is not necessary to place an order. |
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| How do I edit my account information? | |
| Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information. | |
| I forgot my password. | |
| Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password. | |
| I received the wrong product. | |
| If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product. You may use the Contact Us form on this website or email [email protected]. | |
| What is your exchange policy? | |
| Our Exchange & Return Policy at The Pashmina Store reflects the care we put into every piece. You have thirty full days from delivery - no fine print - to send back any item in pristine, unused condition with tags still attached. Pack it carefully, tuck in your receipt, and attach one polite line: Return for refund, or Exchange for X. Address it to: The Pashmina Store R&E 16026 Harbour Light Drive Houston, Texas 77044 Returns are at your expense unless the piece arrived damaged - then we cover everything. For exchanges, include five dollars toward our shipping; if the new item costs more, enclose that balance on check or we’ll contact you to arrange payment. Priced lower? We refund the difference promptly. Upgraded shipping fees and gift services? Not reversible - they’re one-way luxuries. And yes, if perfume, smoke, or fur clings, we can’t accept it - either it returns to you prepaid by you, or we deduct twenty percent for restoration. All refunds applied on the same card or payment method within approximately three business days. Because honestly, we’re counting on you to love it - but if not, this process stays as smooth as the cashmere itself. Please see our Terms & Conditions for complete details regarding our return policy. |
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