Return to Help Index| Shipping | |
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| Do you ship to my country? | |
| We always ship within the U.S. and to Canada, the UK, and Australia. Since other countries' customs policies can change, we may not always be able to ship to them.
To find out if we ship to your country, check the shipping calculator in the shopping cart, if your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time. We do our best to ship so the recipient should not be charged any customs or duties, however we cannot be held responsible if such fees are imposed by the recipient's government. |
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| What are my payment choices? | |
| We accept Visa, MasterCard, American Express, Discover, PayPal, and Amazon Payments. | |
| When will my order ship and what are my shipping charges? | |
| Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart to use the shipping calculator or proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We offer free standard shipping in the USA and FedEx options are available at an additional charge. We try to process orders on the same business day if received by 3:00 PM central time. Orders that choose expedited delivery options are given priority. Please note that FedEx does not deliver on Saturday (except guaranteed Saturday service), Sunday, business holidays or to P.O. Boxes. For standard and ground shipping options, the delivery time will depend on your distance from our shipping center near Houston, TX. The customer is responsible for ensuring their shipping address is entered correctly when the order is placed. Any shipment returned to us as undeliverable or refused will be charged the actual cost of shipping charges. Free shipping is a USPS Service. Priority/Ground is our choice of USPS Priority Mail or FedEx Ground. |
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| What is the return policy? | |
| Our Exchange & Return Policy at The Pashmina Store reflects the care we put into every piece. You have thirty full days from delivery - no fine print - to send back any item in pristine, unused condition with tags still attached. Pack it carefully, tuck in your receipt, and attach one polite line: Return for refund, or Exchange for X. Address it to: The Pashmina Store R&E 16026 Harbour Light Drive Houston, Texas 77044 Returns are at your expense unless the piece arrived damaged - then we cover everything. For exchanges, include five dollars toward our shipping; if the new item costs more, enclose that balance on check or we’ll contact you to arrange payment. Priced lower? We refund the difference promptly. Upgraded shipping fees and gift services? Not reversible - they’re one-way luxuries. And yes, if perfume, smoke, or fur clings, we can’t accept it - either it returns to you prepaid by you, or we deduct twenty percent for restoration. All refunds applied on the same card or payment method within approximately three business days. Because honestly, we’re counting on you to love it - but if not, this process stays as smooth as the cashmere itself. Please see our Terms & Conditions for complete details regarding our return policy. |
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