Return to Help Index| Order Status | |
 |
|
| Has my order shipped? | |
| If you set up an account before you ordered, click the "My Account / Order Status" link at the top right hand side of our site to check your orders status. Most orders ship the same business day and you should receive a confirmation email. The confirmation email may be in your spam inbox so please check there. We do not require an account to place an order so you may also send us an inquiry by using the Contact Us form on this website or by emailing us at [email protected]. | |
| How do I change quantities or cancel an item in my order? | |
| If you set up an account before you ordered, click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable. Since we no longer require an account to place an order, you may send us an inquiry via the Contact Us form on this website or at [email protected] and we'll make adjustments if possible. | |
| How do I track my order? | |
| If you set up an account before you ordered, click the "My Account / Order Status" link at the top right hand side of our site to track your order. Automated shipping emails from either Stamps.com or FedEx that include tracking numbers are also sent, these might be in your spam inbox so please check there. You may also send us an inquiry by using the Contact Us form on this website or at [email protected]. | |
| My order never arrived. | |
| If you set up an account before you ordered, click the "My Account / Order Status" link at the top right hand side of our site to track your order. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance. The email address is [email protected]. You may also check tracking by checking the number included in the automated shipping email from either Stamps.com or Fedex, those may be in your spam inbox. Contact customer service for further assistance, if needed. The customer is responsible for ensuring their shipping address is entered correctly when the order is placed. Any shipment returned to us as undeliverable or refused will be charged the actual cost of shipping charges. Priority/Ground is our choice of USPS Priority Mail or FedEx Ground. FedEx does not deliver to P.O. Boxes. Shipping services are provided by third-party companies (USPS, UPS, FEDEX) and any and all guarantees are subject to their terms and policies, including any weather-related delays. Please note that FedEx does not deliver on Saturday or Sunday, except for the specific FedEx Saturday Delivery option. Delivery times will depend on your distance from our shipping center near Houston, TX. |
|
| My shipment is missing items. | |
| Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance. The email address is [email protected]. | |
| When will my back-order arrive? | |
| Back-ordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you. | |